Privacy Policy
The protection of your personal data is important to us. This policy explains what data we collect, how we use it and what rights you have.
Data Controller
The controller responsible for the processing of personal data on this website within the meaning of the General Data Protection Regulation (GDPR) is:
L'Osanna Pralines
Prop. Osanna Lechner
Dorfplatz 2, 8832 Wollerau, Switzerland
Tel.: +41 76 748 13 19
E-Mail: info@losanna-pralines.ch
Website: www.losanna-pralines.ch
What Data We Collect
Our website can generally be used without providing personal data. However, if you submit an inquiry via our contact form or write to us by email, we store the data you provide — such as your name, email address and message — solely for the purpose of processing your request.
When you access our website, our server automatically records technical information: the browser used, operating system, IP address, date and time of access, and the pages visited. This data is used exclusively for technical security and is not linked to your identity.
Cookies
Our website may use cookies — small text files that your browser stores on your device. They help make the website more user-friendly, for example by remembering your settings between visits.
You can restrict or disable the use of cookies in your browser settings at any time. Please note that doing so may limit certain features of the website.
Newsletter
If you subscribe to our newsletter, we use your email address solely to send our updates. Registration is handled via a double opt-in process — you will first receive a confirmation email to verify your consent.
You can unsubscribe from the newsletter at any time via the unsubscribe link at the bottom of each edition, or by emailing us directly. Your data will be deleted promptly upon unsubscription.
Storage & Deletion
We store personal data only for as long as necessary for the relevant purpose, or as required by statutory retention obligations. Once the purpose for storage no longer applies, data is deleted as a matter of routine.
We do not use automated decision-making or profiling.
Your Rights
Under the GDPR, you have the following rights. For all requests, please contact us at info@losanna-pralines.ch.
You may request free information about the personal data we hold about you at any time.
We will correct inaccurate or incomplete data promptly upon your request.
You may request deletion of your data, provided no statutory retention obligations apply.
You may request restriction of the processing of your data while a review is in progress.
You may object to the processing of your data for direct marketing purposes or on grounds of your particular situation at any time.
You have the right to receive your data in a structured, machine-readable format, or to have it transferred to another controller.
Any consent you have given to data processing may be withdrawn at any time without giving reasons.
You have the right to lodge a complaint with a data protection supervisory authority if you believe your data is being processed unlawfully.
Third-Party Services
This website uses the following external services. When you access the website, data (in particular your IP address) may be transmitted to the respective providers:
Cloudinary (Images & Videos)
All images and videos on this website are served via Cloudinary. Provider: Cloudinary Ltd., 3400 Central Expressway, Suite 110, Santa Clara, CA 95051, USA. Your IP address is transmitted to Cloudinary when media content is loaded. Privacy policy: cloudinary.com/privacy
Web3Forms (Contact Form)
The contact forms on this website are processed via Web3Forms. Provider: Web3Forms (web3forms.com). When you submit a form, your input (name, email, message) is transmitted to Web3Forms and forwarded to our email address. Web3Forms does not permanently store form data. Privacy policy: web3forms.com/privacy
Google Fonts (Typefaces)
This website uses Google Fonts to display typefaces. Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Your IP address is transmitted to Google servers when the page loads. Privacy policy: policies.google.com/privacy
Legal Basis
The processing of your data is carried out on the following legal bases under the GDPR: consent (Art. 6(1)(a)), performance of a contract (Art. 6(1)(b)), legal obligation (Art. 6(1)(c)), and legitimate interests (Art. 6(1)(f)) — for example, to ensure the secure and functional operation of this website.
Last Updated & Contact
This privacy policy was last updated in June 2026. If you have any questions about data protection, please contact us directly — we are happy to help personally.